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Business Communication -(QUESTIONS AND ANSWERS GUIDE) (According to the National Education Policy-2020 U.G.C- C.B.C.S Syllabus as Prescribed.)

212.00

Business Communication – , By – Dr. S. Sachdeva, ISBN Code – 978-93-86241-23-8

CONTENTS :

Chapters

  1. Meaning, Objectives and Importance of Communication
  2. Process and Media of Communication
  3. Barriers to Communication
  4. Communication Theory, Models, Levels and Forms
  5. Principles and Types of Communication
  6. Modern Forms of Communication
  7. Business Correspondence and Mail
  8. Communication and Decision Making
  9. Communication and Management
  10. Effective Listening
  11. Development of Values, Personal Attitudes, and Perception
  12. Interviews
  13. Concept of Business Letter
  14. Structure and Layout of Business Letters
  15. Planning a Letter
  16. Enquiries and Replies
  17. Quotations, Orders and Their Execution
  18. Complaints, Claims and Adjustments
  19. Interpersonal Behavioural–Transactional Analysis
  20. Job Application and Interview Letters
  21. Sales and Circular Letters
  22. Agency and Collection Letters
  23. Personality
  24. Notice of Meetings and Agenda
  25. Minutes of Meetings and Proxy
  26. Resolutions and Motions
  27. Banking Correspondence
  28. Group Dynamics
  29. Insurance Correspondence
  30. Telegrams and Cables
  31. Secretarial Correspondence
  32. Committees and Conferences
  33. Effective Drafting
  34. Office Memorandums
  35. Comprehension and Précis Writing
  36. Report Writing
  37. Mechanics of Writing
  38. Good News and Bad News Letters
  39. Non-verbal Communication
  40. Developing Oral Communication
  41. Negotiation Skills
  42. E-Commerce and Multimedia
  43. Database Management System
  44. Office Automation System
  45. Multiple Choice Questions
  46. Case Studies

 

 

 

Description

Business Communication – , By – Dr. S. Sachdeva, ISBN Code – 978-93-86241-23-8

CONTENTS :

Chapters

  1. Meaning, Objectives and Importance of Communication
  2. Process and Media of Communication
  3. Barriers to Communication
  4. Communication Theory, Models, Levels and Forms
  5. Principles and Types of Communication
  6. Modern Forms of Communication
  7. Business Correspondence and Mail
  8. Communication and Decision Making
  9. Communication and Management
  10. Effective Listening
  11. Development of Values, Personal Attitudes, and Perception
  12. Interviews
  13. Concept of Business Letter
  14. Structure and Layout of Business Letters
  15. Planning a Letter
  16. Enquiries and Replies
  17. Quotations, Orders and Their Execution
  18. Complaints, Claims and Adjustments
  19. Interpersonal Behavioural–Transactional Analysis
  20. Job Application and Interview Letters
  21. Sales and Circular Letters
  22. Agency and Collection Letters
  23. Personality
  24. Notice of Meetings and Agenda
  25. Minutes of Meetings and Proxy
  26. Resolutions and Motions
  27. Banking Correspondence
  28. Group Dynamics
  29. Insurance Correspondence
  30. Telegrams and Cables
  31. Secretarial Correspondence
  32. Committees and Conferences
  33. Effective Drafting
  34. Office Memorandums
  35. Comprehension and Précis Writing
  36. Report Writing
  37. Mechanics of Writing
  38. Good News and Bad News Letters
  39. Non-verbal Communication
  40. Developing Oral Communication
  41. Negotiation Skills
  42. E-Commerce and Multimedia
  43. Database Management System
  44. Office Automation System
  45. Multiple Choice Questions
  46. Case Studies

 

 

 

Additional information

Dimensions 22 × 14 × 2 cm

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