Business Communication -(QUESTIONS AND ANSWERS GUIDE) (According to the National Education Policy-2020 U.G.C- C.B.C.S Syllabus as Prescribed.)

Description

Business Communication – , By – Dr. S. Sachdeva, ISBN Code – 978-93-86241-23-8

CONTENTS :

Chapters

1. Meaning, Objectives and Importance of Communication
2. Process and Media of Communication
3. Barriers to Communication
4. Communication Theory, Models, Levels and Forms
5. Principles and Types of Communication
6. Modern Forms of Communication
7. Business Correspondence and Mail
8. Communication and Decision Making
9. Communication and Management
10. Effective Listening
11. Development of Values, Personal Attitudes, and Perception
12. Interviews
13. Concept of Business Letter
14. Structure and Layout of Business Letters
15. Planning a Letter
16. Enquiries and Replies
17. Quotations, Orders and Their Execution
18. Complaints, Claims and Adjustments
19. Interpersonal Behavioural–Transactional Analysis
20. Job Application and Interview Letters
21. Sales and Circular Letters
22. Agency and Collection Letters
23. Personality
24. Notice of Meetings and Agenda
25. Minutes of Meetings and Proxy
26. Resolutions and Motions
27. Banking Correspondence
28. Group Dynamics
29. Insurance Correspondence
30. Telegrams and Cables
31. Secretarial Correspondence
32. Committees and Conferences
33. Effective Drafting
34. Office Memorandums
35. Comprehension and Précis Writing
36. Report Writing
37. Mechanics of Writing
38. Good News and Bad News Letters
39. Non-verbal Communication
40. Developing Oral Communication
41. Negotiation Skills
42. E-Commerce and Multimedia
43. Database Management System
44. Office Automation System
45. Multiple Choice Questions
46. Case Studies